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7 HABITS OF A HIGHLY EFFECTIVE PROPERTY MANAGER
Ashley Dietz Gray, VP MarketingApr 20, 20202 min read

7 Habits of a Highly Effective Property Manager

When it’s time to hire your new Community Association Manager or CAM, there are lots of different opinions on what is important. Having been in business for over 50 years, Campbell has learned a lot about what is important when hiring Managers. 

We have looked back at our best hires and believe we have figured it out. While every community is unique, we have ultimately identified 7 key attributes that you should be looking for when hiring your CAM, regardless of whether it is a Condo or HOA.

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 Regardless of the Condo or HOA, the following are critical attributes of an effective Property Manager:

  1. Trustworthy - You are entrusting your homes to this person, you cannot have peace of mind unless you have someone on-board that you can trust.
  2. Likable - This is high on the list because if you are not likable, you will not last for long.
  3. Communicator - If you cannot clearly communicate the issues, the solutions and the status of what is happening, people lose faith quickly.
  4. Responsive - All the volunteer board members may not be aligned regarding priorities. Figuring out how to be responsive without chasing your tail is a true skill.
  5. GTD - Gets Things Done - There are plenty of people that try and get by on personality, talk and empathy - but in the end, a successful manager needs to make things happen.
  6. Leader - This is much more important when there is large staff, but it is still important with no staff, because someone has to lead the contractors and establish credibility as the liaison for the board.
  7. Knowledge - At a bare minimum, knowledge of 718 and/or 720, basic facilities and grounds maintenance and budgeting and finance. The rest of the knowledge that you require depends largely on the community.

The hardest part of all this is how do you know if someone really has these attributes. The only people that know are the ones that have worked with this person in the past. That is why references and reputation are so important.

If you hire a reputable property management company that has a track record of high-performance employees – as reported by their clients – then you remove the risk. Your property management company should ultimately be responsible for making sure you have an effective Property Manager. Ultimately, you should focus on hiring a firm – rather than a person. For information on what to look for in a Property Management Company, click here.

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Ashley Dietz Gray, VP Marketing

Ashley Dietz Gray has been handling the marketing at Campbell Property Management since 2013. She is a native Floridian who shines at building relationships and getting things done with a positive attitude. Ashley graduated Summa Cum Laude from Florida Atlantic University with her bachelor’s in communications in 2010. Prior to joining Campbell, Ashley handled the marketing for a large credit union based in South Florida. She has always believed “knowledge is power” and has made it Campbell’s mission to offer free education in the form of in-person events and webinars as well as through their blog, Florida Association News (FAN), to Board Members and Property Managers of condos and HOAs throughout Florida. She has worked hard to spread the word about FAN, which currently has over 35,000 subscribers. Ashley is a dedicated “boymom” to her two young sons, Logan and Fisher. She and her husband, Corey, reside with their boys in Boca Raton.

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